OurCo Service Survey

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The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.

1. Communications
1.OurCo listens well to my problems and issues.
2.OurCo presentations are well done.
3.OurCo written reports are clear and of high quality.
4.OurCo invoices are accurate and easy to read.
5.OurCo consultants are readily accessible and approachable.

2. People/Competency
6.The people at OurCo are very professional.
7.The people I've dealt with at OurCo have been very helpful.
8.The OurCo professionals are competent to solve my issues.
9.The OurCo people know our industry well.

3. Quality
10.The quality of OurCo work is equal to or better than the large consulting firms.
11.OurCo 'gets it right' the first time.
12.OurCo meets its deadlines.
13.OurCo reports and bulletins are of the quality to be circulated to senior managers.
14.OurCo time and cost estimates are accurate.

4. Training/Advisory
15.OurCo training classes are very effective.
16.OurCo advice is very useful.
17.OurCo gives frank and candid advice.

5. Security/Confidentiality
18.OurCo maintains confidentiality when discussing their experiences.
19.I feel comfortable that the privacy of my information is protected by OurCo.

6. Value
20.OurCo delivers quality consulting for a reasonable price.
21.OurCo services are competitive with other management consulting firms.

7. Responsiveness
22.OurCo fixes any problems that arise with their work fast.
23.The staff of OurCo follows-up well.
24.When I have a problem I can quickly reach an OurCo professional.
25.The OurCo people handle my phone calls courteously and professionally.

8. Overall Service
26.OurCo is an easy company to do business with.
27.OurCo is a service-oriented company.
28.OurCo is a quality consulting firm
29.I would recommend OurCo to my business associates
30.Given the need and the means, I would hire OurCo for another consulting assignment.
31.Overall, I am satisfied with the consulting service I have received from OurCo.

The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?

33. What should stay the same at OurCo?

34. If you were in charge of running OurCo, what would be your top priorities?

35. Other Comments?

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