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![](/icons/ecblank.gif) | Bullet # | Title | |
Bibliographies | |
Budgeting | |
Customer Service | |
Disaster Recovery | |
Downsizing | |
Goals/Objectives | |
Human Resources | |
Internet | |
Marketing | |
Measurement | |
| 9 | The Performance Matrix | ![](/icons/ecblank.gif) |
| 16 | Customer Service Measures | ![](/icons/ecblank.gif) |
| 17 | Customer Satisfaction Index | ![](/icons/ecblank.gif) |
| 19 | Employee Satisfaction Index | ![](/icons/ecblank.gif) |
| 20 | Internal Service Index | ![](/icons/ecblank.gif) |
| 43 | Measurement: Keeping Score | ![](/icons/ecblank.gif) |
| 51 | The IS Internal CSI | ![](/icons/ecblank.gif) |
| 62 | A Measurement Bibliography | ![](/icons/ecblank.gif) |
| 64 | Rewards | ![](/icons/ecblank.gif) |
| 67 | The M-IQ | ![](/icons/ecblank.gif) |
Newsletters | |
Process | |
Product Management | |
Project Management | |
Rewards | |
Service | |
Software | |
Strategy | |
Teamwork | |
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