HPMD Quotes & Sources
"A decentralized company is much more in need of good measurement methods than is a hierarchical, centralized organization. ...in a decentralized organization, employees at all levels must understand exactly what the target is and how best to achieve it. ...these employees must have an accurate feedback system for determining whether the decisions they are making are, in fact, the ones that will accomplish the company's overall goals."
Short Quote:
"A decentralized company is much more in need of good measurement methods than is a hierarchical, centralized organization. ...in a decentralized organization, employees at all levels must understand exactly what the target is and how best to achieve it." --Jan Carlzon
© Copyright 1995, 2000, HP Management Decisions Ltd., All Rights Reserved.
| Author: | Carlzon, Jan |
| Title: | Moments of Truth |
| Periodical: | |
| Volume: | |
| Number: | |
| Publisher: | Harper & Row |
| Place (City): | New York |
| Publication Date: | 1987 |
| Pages: | 108 |
| Source Type: | Book |
| Quote Number: | 27 |
| Categories: | Customer Service, Measurement, Quotes |
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