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![](/icons/ecblank.gif) | Author | Title/Subject | |
![Show details for Case Studies](/icons/expand.gif) | Case Studies |
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![Show details for Change Management](/icons/expand.gif) | Change Management |
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![Show details for Charity](/icons/expand.gif) | Charity |
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![Show details for Computers](/icons/expand.gif) | Computers |
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![Show details for Consulting](/icons/expand.gif) | Consulting |
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![Show details for Culture](/icons/expand.gif) | Culture |
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![Show details for Customer Service](/icons/expand.gif) | Customer Service |
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![Show details for Decisions](/icons/expand.gif) | Decisions |
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![Show details for Design](/icons/expand.gif) | Design |
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![Show details for Economics](/icons/expand.gif) | Economics |
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![Show details for Empowerment](/icons/expand.gif) | Empowerment |
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![Show details for Excellence](/icons/expand.gif) | Excellence |
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![Show details for Exercises](/icons/expand.gif) | Exercises |
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![Show details for Goals](/icons/expand.gif) | Goals |
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![Show details for Human Resources](/icons/expand.gif) | Human Resources |
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![Show details for Innovation](/icons/expand.gif) | Innovation |
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![Show details for Jobs](/icons/expand.gif) | Jobs |
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![Show details for Knowledge Management](/icons/expand.gif) | Knowledge Management |
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![Show details for Leadership](/icons/expand.gif) | Leadership |
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![Show details for Management](/icons/expand.gif) | Management |
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![Show details for Marketing](/icons/expand.gif) | Marketing |
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![Hide details for Measurement](/icons/collapse.gif) | Measurement |
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| Carlzon, Jan | Moments of Truth (Need for Measurement) | ![](/icons/ecblank.gif) |
| Malone, Tom | Vital Signs (quoted within) (Brochure quote: measurement) | ![](/icons/ecblank.gif) |
| Sewell, Carl | Customers for Life (QTCQ Measures) | ![](/icons/ecblank.gif) |
| Simon, Paul | Hearts & Bones (Serious numbers) | ![](/icons/ecblank.gif) |
| Tichy, Noel & Stratford Sherman | Control Your Destiny or Someone Else Will (Brochure quote: Measurement) | ![](/icons/ecblank.gif) |
![Show details for Motivation](/icons/expand.gif) | Motivation |
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![Show details for Perfection](/icons/expand.gif) | Perfection |
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![Show details for Personal](/icons/expand.gif) | Personal |
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