|Disaster Recovery Planning
|Business Continuation Plan
|For a major provider of a "third market," after-hours electronic stock market, developed and tested a comprehensive data center disaster recovery plan. The result was an increased readiness and commitment for uninteruppted service for customers.
|Succession Planning System
|For the corporate HR department of a Fortune 100 consumer products company, designed and developed a Succession Planning and Executive Development "groupware" application for use by their 60+ divisions. The result was a common knowledgebase of information that has become indispensable in senior management development and retention.
|Corporate Real Estate Management Application
|For a Corporate Real Estate Management firm in New York, developed a web site and integrated on-line applications for tracking work orders, projects and contracts. The result was an information-base shared by all employees for managing client requests more quickly, from a variety of locations. The firms managers were able to gain summary overviews and scorecards of work in progress and completed.
|IT Strategy & Planning
|Systems Review & Plan
|For a $50 million motor company, assessed operating needs, selected software, and implemented applications for several plant functions.
|On-line HR Help System
|For the corporate HR department of a Fortune 100 consumer products company, designed and developed an integrated help system for supporting their Lotus Notes-based HRIS system for executive managers. The result was reduced support costs and more rapid and flexible training of new users.
|Product Management Strategy
|Product Delivery Strategy
|For a $20M stock market data provider, developed a new product management methodology for the senior management team. By using the HPMD process of rationalizing the project list and clarifying the yardsticks, managers gained a clear picture of the product development process, a greater sense of ownership, and a product plan that all could commit to achieving.
|Quality Assurance Testing
|Internet Service Provider QA Testing
|For a New York start-up Internet Service Provider (ISP), designed and managed the quality assurance testing for a new 56KB dial-up service. The result was improved system functionality and a bug-free product launch.
|Internet Quote Vendor Study
|For the leading provider of stock market information to individual investors, conducted a study of real-time data offered by competitors via the Internet. The result was a clear benchmark that was used to improve the companies Internet products.
|IT Operations Scorecard
|For the IT division of a Fortune 100 international financial information provider, led the team that designed and developed a balanced scorecard for the data center technical operations. The result was a daily, one page summary of critical success measures that focused attention on increased reliability and customer service.
|IT Measurement Program
|For the IT division of a Fortune 100 international financial information provider, led a cross functional team through the process of identifying their constituents and critical success areas. The result was a daily, one page summary of balanced scorecard measures that focused attention on increased reliability and customer service.
|Client Service Seminar
|For a large NY suburban school district, designed and led a client service seminar for teachers and administrators. The result was a heightened awareness of the application of service concepts and practices in the public school setting.
|Constituent Survey and Analysis
|For a large NY suburban school district, designed and conducted a community-wide survey on perceptions of the school district's service to their constituents. The results and recommendations were presented to the Board of Education who then took steps to implement changes in the district's practices.