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| | Description | Count | Synopsis | |
| Measurement |
| 2 | | |
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| Applications |
| 1 | | |
| | IT Operations Scorecard | | For the IT division of a Fortune 100 international financial information provider, led the team that designed and developed a balanced scorecard for the data center technical operations. The result was a daily, one page summary of critical success measures that focused attention on increased reliability and customer service. | |
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| Consulting |
| 1 | | |
| Operations |
| 1 | | |
| Product Development |
| 3 | | |
| Service |
| 2 | | |
| Strategy |
| 5 | | |
| 13 | | |
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