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 |  | Description | Count | Synopsis | |
 | Measurement |
| 2 | | |
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 | Applications |
| 1 | | |
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 | Consulting |
| 1 | | |
| | IT Measurement Program | | For the IT division of a Fortune 100 international financial information provider, led a cross functional team through the process of identifying their constituents and critical success areas. The result was a daily, one page summary of balanced scorecard measures that focused attention on increased reliability and customer service. |  |
 | Operations |
| 1 | | |
 | Product Development |
| 3 | | |
 | Service |
| 2 | | |
 | Strategy |
| 5 | | |
| 13 | |  |
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