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![](/icons/ecblank.gif) | ![](/icons/ecblank.gif) | Description | Count | Synopsis | |
![Hide details for Measurement](/icons/collapse.gif) | Measurement |
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![Show details for Applications](/icons/expand.gif) | Applications |
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![Hide details for Consulting](/icons/collapse.gif) | Consulting |
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| | IT Measurement Program | | For the IT division of a Fortune 100 international financial information provider, led a cross functional team through the process of identifying their constituents and critical success areas. The result was a daily, one page summary of balanced scorecard measures that focused attention on increased reliability and customer service. | ![](/icons/ecblank.gif) |
![Show details for Operations](/icons/expand.gif) | Operations |
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![Show details for Product Development](/icons/expand.gif) | Product Development |
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![Show details for Service](/icons/expand.gif) | Service |
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![Show details for Strategy](/icons/expand.gif) | Strategy |
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| 13 | | ![](/icons/ecblank.gif) |
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