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 |  | Description | Count | Synopsis | |
 | Measurement |
| 2 | | |
 | Operations |
| 1 | | |
 | Product Development |
| 3 | | |
 | Service |
| 2 | | |
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 | Applications |
| 1 | | |
|
 | Seminars |
| 1 | | |
| | Client Service Seminar | | For a large NY suburban school district, designed and led a client service seminar for teachers and administrators. The result was a heightened awareness of the application of service concepts and practices in the public school setting. |  |
 | Strategy |
| 5 | | |
| 13 | |  |
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