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Letters to a Young Manager

Three's a trend, #176
LTYM >

Please note that this letter is in-process; the following are my notes

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When getting feedback on your people, one negative comment is a personality conflcit, two is colusion and three's a trend. Same applies to survey responses. Also remember the TARP rule: 3 complaints mean 10? have the same issue and won't tell you.
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References...

Takeaways:

Make sure you're hearing a trend

Discussion Questions:


For Further Reading:




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