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Letters to a Young Manager

The case of the customer problem call, #163
LTYM >

Please note that this letter is in-process; the following are my notes

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STC: stakeholders see email virus problem before network systems. They see and report DHCP error before network catches it, etc.
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References...

Takeaways:

The customer is not the quality assurance department

Discussion Questions:


For Further Reading:




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