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| Bullet # | Title | |
Service | |
| 1 | Service, Growth and Winning | |
| 11 | Internal Customer Service | |
| 12 | A Service Philosophy | |
| 17 | Customer Satisfaction Index | |
| 58 | A Service Bibliography | |
| 59 | Phone Support Proverbs | |
| 61 | Service Values Clarification | |
Software | |
| 56 | Automation Stages | |
Strategy | |
| 2 | A Program for Positive Change | |
| 3 | Corporate Values Clarification | |
| 4 | Mission Statements | |
| 5 | Critical Success Factors | |
| 6 | Values Clarification | |
| 72 | Mission Statements for Technology | |
Teamwork | |
| 73 | Case Study: Team Success | |
| 74 | Team Building Proverbs | |
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